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Maintain/improve resident satisfaction with utility services reliability (measured by annual community survey)

Legend: Completed Completed | In Progress In Progress | Progress Delayed Progress Delayed | Not Started Not Started
Results
Quarter 4 2025
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Related Initiatives
In Progress
Utilities will continue to provide high levels of customer service. Represented by 85% satisfaction rates in customer survey.
Click to view Initiative details
  • For Q4-FY25, we have strategized what the Utility expects to implement for Customer feedback.
  • Collaborative measures with Assistant Utility Director scheduled on Survey specifics.
  • Kickoff expected in October for FY26.
  • Developed a detail plan for quantifying customer satisfaction.
  • Kickoff expected in October for FY26.

CONTACT INFORMATION
St. Johns County
500 San Sebastian View
St. Augustine, FL 32084
(904)-209-0655
www.sjcfl.us
[email protected]